THE PIZZA COMPANY – TUYỂN DỤNG VỊ TRÍ CỬA HÀNG TRƯỞNG – HCM

Responsible for the overall direction and daily management of the brand training department and local store marketing. And responsible for annual and long-term profitability and competitiveness.

1. Key Tasks:

Business:

• Drive, enable, and monitor the achievement of operational and financial results. Accomplish the growth and vision of the organization. Capture the market potential by accelerating restaurant development and optimizing operating costs.
• Ensure execution of operating standards that optimize returns on assets, increase sales, and improve profits. Competent in developing and recommending operating plans.
• Ensure crisis management system is developed and followed as required maintaining efficient operations.
• Ensure all Stores operate at a high-quality level of Quality, Service & Cleanliness standard with emphasis on customer service while adhering to all health and safety company standards and procedures.
• Developing and recommending operating plan, training budget, and budget in addition to ensuring meeting established budgetary guidelines.

Sales:

• Evaluate sales trends and take appropriate action plan to close the sales gaps. Provide inputs to each area.
• Manage Store Manager on local events/ programs to maximize the impact of Local Store Marketing.
• Set sales targets for each responsible area and drive sales to ensure achieving targets.
• Provide inputs to the Operations team on local events/ programs to maximize sales growth.

People:

• Lead and organize team to fulfill strategic planning. Build and develop team and successor(s) for future growth.
• Coach, counsel, and develop Area Managers and Store Managers in the achievement of company standards and their personal development plans.
• Ensure proper training phases are successfully completed for all company restaurant personnel in relation to their development.
• Drive Operations Excellence to meet the brand’s standards.
• Perform other duties as assigned by COO/CEO.

Customer:

• Ensure the success of “Customer Focus” processes, i.e. customer experience, customer complaints, customer service, etc.
• Champion product quality and customer service.

2. Key Requirements :

Knowledge/ Skills/ Personalities:

• High concentration and working ethics. High level of attention to detail and accuracy. Highly committed, passionate, well organized, pro-active, integrity, detailed, persevering and diligent. Able to balance priorities, resilient.
• Knowledge of standards or food safety and sanitation audits. Experience with budgets, P&L statements, capital expenditures, and forecasting is a major plus.
• Strong skill in driving for results, initiative-driven, people management and development. Customer-oriented and passionate about delivering high-quality customer service.
• Excellent computer skills, especially Microsoft Excel.

Education:

• At least a Bachelor‘s Degree in Business Management or other related fields.

Work experiences

• At least 10 years experience in management of store operations.
• Excellence in knowledge/ experience in food/ retail business.
• Strong organizational and management skills, able to manage work and team members.